Privacy Policy
At Galactic 3D, we safeguard your personal data, technical inquiries, and proprietary CAD model geometries with enterprise-grade encryption and non-disclosure standards.
Table of Contents
1. Introduction
Galactic 3D ("Company", "we", "us", or "our") operates as a premier industrial additive manufacturing organization specializing in Direct Metal Laser Sintering (DMLS), industrial polymers, Design for Additive Manufacturing (DfAM), and rapid prototyping. We are committed to protecting the privacy, confidentiality, and security of our clients, university partners, website visitors, and corporate stakeholders.
This Privacy Policy outlines how Galactic 3D collects, uses, stores, shares, and protects your personal information, technical telemetry, and uploaded 3D CAD design files when you visit www.galactic-3d.com or use our manufacturing quotation and engineering services.
2. Information We Collect
We collect information to deliver high-precision manufacturing quotes, process DfAM engineering analysis, fulfill production orders, and optimize user experience.
Personal & Contact Identifiers
- Full Name & Professional Title
- Corporate / Personal Email Address
- Telephone & Mobile Contact Number
- Company, Institution & Billing Address
Manufacturing & Design Data
- Uploaded CAD Files (.STL, .STEP, .IGES, .SLDPRT)
- Part Material & Density Requirements
- Quote Request Notes & Technical Specs
- Contact & Support Inquiry Records
Technical Data & Device Telemetry:
When you access our web portal, our servers automatically record standard internet technical data, including your Internet Protocol (IP) address, browser type and version, operating system, referrer URL, pages visited, date/time stamps, and session performance metrics.
3. How We Use Information
Galactic 3D utilizes collected data strictly for legitimate engineering, manufacturing, operational, and customer support purposes:
- Manufacturing Execution: Feasibility analysis, DfAM slicing, and production setup.
- Quotation Processing: Generating instant cost estimates and lead-time schedules.
- Customer Support: Responding to RFQs, technical queries, and training enrollments.
- Service Optimization: Enhancing website performance, CAD viewer speed, and user UI.
- Corporate Communications: Sending order tracking, invoices, and material updates.
- Security & Compliance: Protecting against fraudulent access and IP infringement.
4. CAD File & Design Confidentiality
Galactic 3D recognizes that uploaded 3D CAD files (.STL, .STEP, .IGES) represent invaluable proprietary intellectual property. We enforce strict non-disclosure safeguards:
- All uploaded CAD geometries are treated as strictly confidential business secrets.
- Files are utilized ONLY for price quotation, DfAM simulation, and physical additive manufacturing.
- We NEVER sell, license, publish, or distribute design files to any third party without explicit written authorization.
- Access to CAD files is restricted solely to certified application engineers assigned to your project.
5. Cookies Policy
Cookies are small text files stored on your browser to enhance session navigation, remember preferences, and analyze website traffic.
Essential Cookies (Required)
Necessary for core website security, session authentication, and shopping cart persistence.
Analytics Cookies
Helps us monitor visitor counts, bounce rates, LCP performance, and page interaction flows.
Performance & Marketing Cookies
Remembers user settings and measures educational campaign relevance.
6. Third-Party Services
We integrate trusted third-party service providers to power infrastructure, maps, media, analytics, and messaging:
7. Data Sharing
Galactic 3D does NOT sell, rent, or trade your personal or technical data. Information is shared strictly under the following limited conditions:
- Service Delivery: Sharing specs with verified manufacturing technicians under binding Non-Disclosure Agreements (NDAs).
- Legal Compliance: When required by statutory law, court subpoena, or governmental regulatory authority.
- Business Operations: Essential cloud storage and IT infrastructure maintenance under strict contractual privacy terms.
8. Data Security
We deploy robust multi-layered administrative, technical, and physical security measures to safeguard user data:
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with statutory recordkeeping requirements.
Uploaded CAD design files for uncompleted quote requests are automatically purged from our servers within 90 days. Project CAD files for completed manufacturing orders are archived in encrypted backups for quality traceability and recurring re-orders unless explicit deletion is requested.
10. User Rights
Depending on your jurisdiction (including GDPR, CCPA, and applicable data protection regulations), you possess the following statutory rights:
11. Children's Privacy
Our manufacturing services, commercial RFQs, and website are directed strictly to industrial businesses, educational institutions, and adults aged 18 and older. We do not knowingly collect personal information from children under 13 years of age.
12. International Data Transfers
Galactic 3D operates primary manufacturing and R&D facilities in India. If you access our portal from outside India, your information may be transferred across international borders in compliance with Standard Contractual Clauses (SCCs) and robust privacy protections.
13. Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Material revisions will be highlighted on this page with an updated "Last Updated" timestamp at the top of the policy document.
14. Contact Information & Privacy Team
If you have questions, data access requests, or privacy concerns regarding this policy or our CAD confidentiality protocols, please contact our designated Privacy Compliance Team:
This Privacy Policy constitutes a legally binding document under applicable data protection laws. Nothing contained herein shall limit statutory consumer rights. For enterprise Non-Disclosure Agreements (NDAs), custom bilateral agreements supersede general website terms.